This page explains, in plain English, how your personal information is collected, stored, and accessed at xx9. We believe you should have full control over your own data.
Xx9 strictly upholds these six principles to protect your privacy.
Xx9 only collects information that is genuinely necessary to provide its services. Unnecessary or excessive data is never requested — under any circumstances.
All stored data is protected with AES-256 encryption — the same standard used in the banking sector.
Xx9 never sells your personal data to any third party. This isn't just a statement — it is explicitly written into our contracts.
You can view, correct, or delete your stored data at any time — this right is always active and requires no formal request.
Even within xx9, only authorised personnel can access specific data. A strict Need-to-Know policy is enforced.
Xx9's data security systems are audited every six months by independent security experts. Any vulnerabilities discovered are addressed immediately.
This Privacy Policy applies to all users of the xx9 (https://xx9.pro) platform. It takes effect from the moment you create an account and remains in force for as long as your account is active.
We've written this in plain, straightforward language so nothing is buried in legal jargon. xx9 believes transparency is the best policy — because a genuine relationship of trust only develops when you know exactly how your information is being used.
This policy covers our Terms & Conditions and Responsible Gaming Read alongside our other policies, this document completes xx9's full policy framework.
Xx9 collects two types of information — what you provide directly and what is gathered automatically. Full details are listed below.
| Data Type | What We Collect | Why It's Needed |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Age Verification & KYC Process |
| Contact Information | Phone number, email address | Account Verification & Notifications |
| Financial Information | BKash/Nagad number, bank account details (for withdrawals) | Payment Processing & Refunds |
| Transaction Information | Deposit, withdrawal, and betting history | Account Records & Dispute Resolution |
| Device Information | IP address, browser type, device model | Security Monitoring & Fraud Prevention |
| Usage Patterns | Which pages you visited and for how long, and which games you played | Service Improvement & Personalised Experience |
Xx9 never stores your full bank card number, PIN, or password. During payment, this information goes directly to the payment gateway — it never reaches xx9's servers.
Xx9 uses your data only for specific, defined purposes. It is never used for anything else — that is our commitment.
Xx9 servers are hosted in secure data centers with both physical and digital security measures in place. Data is backed up regularly and can be restored in the event of any issue.
Once the retention period expires, data is securely deleted — no vague "archives" are kept. If you wish to close your account, contact our support team and any data beyond the legal retention limit will be promptly removed.
Xx9 uses cookies and similar technologies to operate its website and app. Cookies are small data files stored in your browser that help the site recognize you on your next visit.
Xx9 does not use advertising or cross-site tracking cookies. You can disable cookies at any time through your browser settings — though doing so may affect the functionality of certain features.
As an xx9 member, you have several important rights over your own data. To exercise any of them, contact Support — requests are typically resolved within 7 business days.
You can request a full overview of the information xx9 holds about you. Complete details will be provided.
If any of your information is incorrect, you can submit a correction request. xx9 will verify and update it promptly.
You can request deletion of data beyond what is legally required to be retained. Applicable after account closure.
You can request that your data be restricted from use for specific purposes — such as marketing notifications.
You can request an export of your data in a standard format (CSV/PDF).
If you have any concerns about data protection, you can contact xx9's Data Protection Team directly.
Xx9 services are intended for users aged 18 and above only. We do not knowingly collect data from minors. If an account is suspected to have been created by a minor, that account and all associated data will be deleted immediately.
A note for parents: if you discover that your child has created an account on xx9, please contact our support team immediately. We will act promptly and will also consider refunding any funds held in the account.
Xx9 may update this Privacy Policy as needed. For minor changes, only the "Last Updated" date at the top of the page will be revised. For significant changes — such as new purposes for using your data or sharing with new third parties — you will be notified by email or via an on-platform notice.
Continued use of xx9 after any changes takes effect will be considered acceptance of the updated policy. If you do not agree with the new policy, you have the right to close your account.
The most frequently asked questions from our members.